FAQs about Customer Journey Map Samples and Templates Bonus: How to Create a Customer Journey Map Using MindOnMap 3 Kinds of Customer Journey Map Templates Recommendation: The Best Customer Journey Map Maker Online On this note, we are about to present six customer journey map templates and examples you can use for this task. So, mapping the customers’ journey will be a good solution if you are wondering why customers have this sudden change of mind. In other cases, they inquire about the product, and they seem to like it very much and are so close to purchasing it, but they suddenly change their mind. How? After spending their time examining your product, and to the point when they already have it in their cart, they still tend to abandon it upon payment. If you are in a business that deals with customers, you can already tell how unpredictable customers are sometimes.